Refund policy
Returns & right of withdrawal
Bought something from Duco Design and changed your mind? As a consumer in the EU you have the right to withdraw from your purchase within 14 days without giving a reason.
How it works
- The 14-day period starts on the day after you (or someone you named) received the product.
- Let us know within those 14 days that you want to withdraw, by emailing ducodenuijl@gmail.com with your order number. You can use the model form below, but you don't have to.
- Send the product back within 14 days after you notified us, to: Duco Design, Gerstekamp 9, Hoogland, the Netherlands.
- You pay the cost of returning the product.
Condition of the product
You may handle and inspect the product the way you would in a shop. Please return it complete, undamaged and preferably in its original packaging. If the product has been used beyond what is needed to inspect it, we may deduct the loss in value from your refund.
Refund
We refund the purchase price and the original standard shipping costs within 14 days after receiving your withdrawal notice, using the same payment method you used. We may wait with the refund until we have received the product back, or until you have shown that you sent it.
Exceptions
The right of withdrawal does not apply to products made to your specifications, such as commissioned or custom-made pieces.
Damaged or wrong item?
Contact us within a reasonable time after delivery with a photo, and we will arrange a replacement or refund at no cost to you.
Model withdrawal form
To: Duco Design, Gerstekamp 9, Hoogland, the Netherlands, ducodenuijl@gmail.com
I hereby give notice that I withdraw from my contract for the following product(s): …
Ordered on / received on: …
Order number: …
Name: …
Address: …
Date: …