Terms of service

Terms and conditions

1. Who we are

This web shop is run by Duco Design, Gerstekamp 9, Hoogland, the Netherlands. Email: ducodenuijl@gmail.com.

2. Applicability

These terms apply to every offer from Duco Design and every order placed through this website.

3. Offer and prices

All prices are in euros and include VAT. Shipping costs are shown separately at checkout. We describe and photograph our products as accurately as possible; small differences in colour or finish can occur because products are made by us in small series. Obvious mistakes in the offer are not binding.

4. The agreement

The agreement is formed when you complete your order and we confirm it by email.

5. Payment

You pay at checkout using one of the payment methods offered. We ship once payment has been received.

6. Delivery

We deliver to the address you provide. Delivery times are listed in our Shipping policy and are indications. If delivery is delayed by more than 30 days, you may cancel the order free of charge. The risk of loss or damage passes to you when the product is delivered to you.

7. Right of withdrawal

As a consumer you can withdraw from your purchase within 14 days after receipt without giving a reason. See our Refund policy for how this works and for exceptions.

8. Conformity and warranty

Our products meet the agreement and the reasonable expectations for normal use. Your statutory rights under Dutch law always apply. If a product turns out to be defective, contact us and we will repair, replace or refund it.

9. Liability

Use our products as intended and follow the instructions on the product page. To the extent permitted by law, our liability is limited to the purchase price of the product concerned.

10. Complaints

Send complaints to ducodenuijl@gmail.com, with a clear description and, if possible, photos. We reply within 14 days.

11. Applicable law

Dutch law applies. If you live in another EU country, you keep the protection of the mandatory consumer law of your country.